Detail a refund process on your web site for people who expectations this software fails to meet because emailing back and forth is time consuming for all parties involved and it helps with the validity of the software.
Thanks – we’ve already got this, see https://www.blisshq.com/buy-fixes.html
“If you’re not thrilled with our software, we don’t deserve your money. Simply contact us and we’ll process your refund within the day.”
There’s no real process – email us, we refund you.
I noticed you emailed us on Friday – it looks like this time we didn’t refund you quick enough. Sorry about that – I just sent the refund.